Terms and Conditions for Use of Treema HQ
Private Company TREEMA TECH LTD, License No. CL10409
Unit GA-00-SZ-G0-RT-147, Innovation Hub, DIFC
Dubai, United Arab Emirates
1. Legal Competence and Age Requirements
To accept these Terms and use the Service, you must affirm that you possess the necessary legal competence, such as being of legal age. If you lack such legal competence, you confirm that you have obtained permission from your parent or legal guardian to use the Service, and your parent or legal guardian agrees to these Terms on your behalf.
2. Acceptance of Terms
2.1 By accepting these Terms, you commit to adhering to them during your use of the Service. Acceptance of the Terms signifies your acknowledgment of understanding them, your commitment to compliance, and the accuracy, honesty, and currency of the information you provide in the Service.
2.2 If you are acting on behalf of a legal entity, you agree to the Terms both individually and on behalf of the said legal entity, ensuring that you are authorized to accept the Terms on its behalf.
2.3 By accessing, registering for, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must cease use of the Service.
3. Conditions of Use
3.1 Access to and use of the Service constitutes acceptance of these Terms.
3.2 The Company grants access to the Service subject to compliance with these Terms and applicable laws and regulations.
3.3 The User shall use the Service only for lawful business and operational purposes.
3.4 The User is responsible for ensuring that all persons using the Service through the User’s account or workspace comply with these Terms.
4. External Links and Third-Party Websites
Links to external websites may be found within the Service. These links are provided for convenience, informational purposes, or legal reasons. It is important to be aware that by following such links, you are exiting the Service. As we lack control over these websites, caution is advised. It is recommended to review any available privacy information on such external websites before providing your personal information or engaging with those sites.
5. Compliance with Applicable Laws
Compliance with applicable laws is a priority for us. These Terms will be applicable to the maximum extent permitted by the national mandatory laws in the User’s country of residence where we market the Service. In case of conflict between these Terms and mandatory local laws, the mandatory local laws shall prevail to the extent of the conflict only.
6. Service Description
6.1 The Service refers to the Treema HQ platform accessible at https://hq.treema.online/, including its websites, workspaces, dashboards, user interfaces, integrations, APIs, administrative tools, and related functionality.
6.2 Treema HQ is a multi-property operating platform for hospitality groups, hotel management companies, independent operators, and related hospitality businesses. The Service may include functionality for workspace and property management, guest communication, smart inbox workflows, knowledge bases, task management, storefronts, analytics, performance intelligence, AI agents, and integrations with hospitality and communication systems.
6.3 The Service is designed as an operator control system and AI execution layer. It is not a property management system (PMS) replacement, payment processor, legal adviser, accounting adviser, or substitute for the User’s professional judgment and operational responsibility.
6.4 The Company may modify, update, restrict, suspend, or discontinue any part of the Service at its sole discretion.
7. Product Version and Ongoing Development
7.1 The Service is provided as a platform subject to ongoing development, enhancement, testing, and refinement.
7.2 Certain features may be experimental, incomplete, subject to functional limitations, or made available only to selected Users, workspaces, properties, or plans.
7.3 Access to some parts of the Service may currently be provided without charge unless otherwise agreed with the Company. The Company may introduce, modify, or discontinue paid plans, usage-based pricing, commissions, subscriptions, or other commercial terms by notice or separate agreement.
7.4 The Company may modify, update, restrict, or discontinue features of the Service at any time, including features described in product materials, business requirements documents, product requirements documents, roadmaps, or other documentation.
7.5 Product roadmaps, requirements documents, feature descriptions, or planned capabilities are informational only and do not create a commitment to deliver any particular feature by any particular date.
8. Feedback
8.1 The User may provide feedback regarding the Service, including reports on functionality, usability, performance, errors, and desired improvements.
8.2 The Company may request feedback through available communication channels.
8.3 Any feedback provided may be used, modified, incorporated, commercialized, and otherwise exploited by the Company without restriction, compensation, or obligation to the User.
8.4 The Company may collect and process feedback, usage insights, and product analytics associated with the User’s account, workspace, or use of the Service.
8.5 Feedback may be submitted via email at support@treema.ai or through the feedback portal at https://treema.canny.io/.
9. User Accounts and Workspaces
9.1 The User may be required to create an account to access the Service.
9.2 The User is responsible for maintaining the confidentiality of account credentials and for all activities conducted under the account.
9.3 The User shall ensure that all information provided to the Company is accurate, complete, and up to date.
9.4 The User shall promptly notify the Company of any unauthorized access to or use of an account, workspace, integration, or credential.
9.5 The Company may suspend or terminate accounts, workspaces, or access rights at its discretion, including where the Company reasonably believes there has been misuse, unauthorized access, breach of these Terms, or risk to the Service, Company, User, or third parties.
10. Privacy Policy
10.1 Personal data shall be processed in accordance with the Privacy Policy available at https://hq.treema.online/privacy-policy.
10.2 By using the Service, the User acknowledges such data processing and is responsible for ensuring that the User has all rights, notices, consents, and legal bases required to provide personal data to the Company and to use the Service.
10.3 The User is responsible for the lawfulness, accuracy, and appropriateness of personal data, guest data, staff data, operational data, and business data submitted to or processed through the Service.
11. User Content and Conduct
11.1 The User is solely responsible for all content, data, messages, documents, files, prompts, instructions, guest communications, operational records, products, services, and other materials submitted, uploaded, transmitted, configured, or made available through the Service (“User Content”).
11.2 Prohibited Conduct. The User shall not:
- Upload, submit, transmit, or use unlawful, infringing, harmful, offensive, discriminatory, pornographic, violent, misleading, or otherwise inappropriate content;
- Violate any applicable law, regulation, third-party right, platform policy, or contractual obligation;
- Reverse engineer, decompile, attempt to replicate, interfere with, overload, or compromise the Service;
- Use the Service to send spam, unauthorized marketing, abusive communications, malicious code, or fraudulent content;
- Use the Service in a manner that may harm the Company, other Users, guests, staff, third-party providers, or the public.
11.3 User Content License. The User retains ownership of User Content and grants the Company a non-exclusive, worldwide, royalty-free license to host, process, reproduce, display, transmit, adapt, and use User Content as necessary to operate, secure, support, improve, and provide the Service.
11.4 Content Moderation. The Company may remove, restrict, moderate, or disable access to any User Content at its discretion, including where the Company reasonably believes the content violates these Terms or may create legal, operational, reputational, or security risk.
12. Company Intellectual Property
12.1 All intellectual property rights in and to the Service, including software, interfaces, designs, workflows, models, systems, documentation, trademarks, trade names, and related materials, remain the exclusive property of the Company or its licensors.
12.2 No rights are transferred to the User except as expressly provided in these Terms or a separate written agreement.
12.3 The User is granted a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended business purpose, subject to these Terms.
13. User Content and Third-Party Rights
13.1 Content found on the Website and/or in the App may only be utilized to the extent necessary for the User to use the Service under these Terms and in the intended manner.
13.2 You, as the User, affirm that any content you upload to the Platform, such as profile pictures or other information, is rightfully yours to use and does not infringe upon any third-party rights.
14. Hospitality Operations and User Responsibility
14.1 The Service may assist with guest communication, task routing, staff coordination, knowledge retrieval, storefront offers, operational dashboards, performance analysis, and other hospitality workflows.
14.2 The User remains solely responsible for decisions, actions, communications, promises, prices, availability, bookings, guest services, staff instructions, operational procedures, legal compliance, tax compliance, financial reporting, and customer outcomes.
14.3 The User is responsible for reviewing workflows, automations, AI suggestions, messages, tasks, and outputs before relying on them or communicating them to guests, staff, owners, vendors, or third parties.
14.4 The Company does not guarantee any specific operational, financial, revenue, ranking, rating, staffing, cost-saving, guest satisfaction, or business outcome.
15. AI-Generated Content and Automated Systems Disclaimer
15.1 The Service may include features powered by artificial intelligence, machine learning, automation, or other automated systems that generate, suggest, classify, route, prioritize, summarize, analyze, or recommend content or actions (“AI-Generated Content”).
15.2 AI-Generated Content may be inaccurate, incomplete, delayed, biased, unsuitable for a specific use case, or inconsistent with the User’s operational policies or legal obligations.
15.3 The Company does not guarantee the accuracy, reliability, legality, suitability, or completeness of AI-Generated Content.
15.4 The User is responsible for reviewing and approving AI-Generated Content before use, reliance, publication, communication, or execution.
15.5 The Company shall not be liable for any decision, action, omission, communication, loss, claim, or damage arising from or connected with the use of AI-Generated Content or automated workflows.
16. Third-Party Services and Integrations
16.1 The Service may integrate with or depend on third-party services, including but not limited to PMS providers, channel managers, booking engines, POS systems, messaging channels, email providers, social platforms, Google, Instagram, Booking.com, WhatsApp, Telegram, payment providers, analytics providers, and infrastructure providers.
16.2 The Company does not control and is not responsible for the availability, functionality, accuracy, policies, pricing, security, or performance of third-party services.
16.3 Use of third-party services is subject to their respective terms, policies, fees, and technical requirements.
16.4 The User is responsible for maintaining valid rights, permissions, credentials, consents, and configurations for third-party services connected to the Service.
17. Payments, Subscriptions, and Commercial Terms
17.1 Certain features or usage of the Service may require payment, subscription, usage-based fees, commissions, or other commercial terms.
17.2 Unless otherwise agreed, any paid services, invoices, subscriptions, refunds, renewals, taxes, and payment processing terms may be governed by separate order forms, invoices, online checkout terms, or written agreements between the User and the Company.
17.3 Where payments are processed by a third-party payment provider, such processing is subject to the provider’s applicable terms and policies.
17.4 The Company may change pricing, packaging, limits, and commercial terms for future use of the Service by notice or separate agreement.
18. Maintenance and Support
18.1 Service Availability. While it is our goal, we cannot guarantee the uninterrupted provision of the Service, Website, and/or App without technical disruptions. Consequently, we may need to limit access to the Service, Website, and/or App due to reasons such as service, support, safety, or technical considerations.
18.2 Collaborative Troubleshooting. In the event of any issues with the Service, the User is expected, to the extent reasonably possible, to collaborate with us in determining whether the problem stems from the User’s hardware, software, or network connection. If not, we may be unable to assist with resolving the problem.
18.3 Support Response. Should any problems arise with the Service, Website, and/or App, or if the User is dissatisfied in any manner, prompt contact with us is encouraged. We will make our best efforts to find a solution to the problem as quickly as possible.
19. Confidentiality and Security
19.1 The User shall keep confidential any non-public information, product materials, credentials, technical information, pricing, roadmap information, or business information received through or in connection with the Service.
19.2 It is your responsibility to safeguard your technical equipment against unauthorized use, which includes employing appropriate anti-virus software and firewall protection.
19.3 The Company may implement technical, operational, and security controls to protect the Service, but the Company does not guarantee that the Service will be uninterrupted, error-free, or immune from unauthorized access.
20. Disclaimers and Limitation of Liability
20.1 The Service is provided on an “as is” and “as available” basis.
20.2 The Service may contain errors, defects, interruptions, incomplete functionality, inaccurate outputs, or limitations.
20.3 To the fullest extent permitted by law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and security.
20.4 To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of data, loss of profit, loss of revenue, business interruption, reputational harm, guest claims, staff claims, owner claims, or third-party claims arising from or in connection with the Service.
20.5 Use of the Service is at the User’s own risk.
21. Indemnification
21.1 User Indemnity. All the actions you make and information you post on the Platform remain your responsibility. Therefore, you agree to indemnify, defend, release, and hold us, and our partners, licensors, affiliates, contractors, officers, directors, employees, representatives, and agents, harmless, from and against any third-party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with:
- Any negligent acts, omissions, or willful misconduct by you;
- Your access to and use of the App;
- The uploading or submission of content to the App by you;
- Any breach of these Terms by you; and/or
- Your violation of any law or of any rights of any third party.
21.2 Company Indemnity. The User shall indemnify and hold harmless the Company, its affiliates, directors, officers, employees, contractors, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses arising from or related to: (a) the User’s use or misuse of the Service; (b) User Content; (c) breach of these Terms; (d) violation of applicable law or third-party rights; (e) use of third-party services or integrations; (f) decisions, communications, workflows, or actions taken by the User based on the Service or AI-Generated Content.
21.3 Settlement and Cooperation. We retain the exclusive right to settle, compromise and pay any and all claims or causes of action which are brought against us without your prior consent. If we ask, you will cooperate fully and reasonably as required by us in the defense of any relevant claim.
22. Term of Agreement
These Terms come into effect on the adoption date specified at the beginning of this document. Your agreement with us becomes effective when you commence using the Service or register the Platform account.
23. Termination
23.1 The Company may suspend or terminate access to the Service at any time.
23.2 Grounds for suspension or termination may include breach of these Terms, misuse of the Service, unauthorized access, non-payment where applicable, technical or operational changes, legal risk, security risk, or commercial decisions.
23.3 Upon termination, all rights granted to the User shall cease immediately.
23.4 Termination does not affect rights or obligations that by their nature should survive, including intellectual property, confidentiality, payment obligations, limitation of liability, indemnification, governing law, and dispute resolution.
24. Changes to Terms
24.1 The Company may amend these Terms at any time.
24.2 Updated Terms may be posted on the Service or otherwise made available to the User.
24.3 Changes take effect upon your acceptance of the Terms (when you use the Service) or three (3) days after we inform you of the changes, whichever is earlier.
24.4 We retain the right to assign any part of our rights and obligations under the agreement between us and the User without the User’s prior consent, provided that the User’s rights remain substantially the same.
25. Severability
If any of these Terms were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed.
26. Governing Law and Jurisdiction
26.1 These Terms shall be governed by the laws of the United Arab Emirates.
26.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC), unless otherwise required by applicable law or agreed in writing by the Company.
27. Contact Information
Private Company TREEMA TECH LTD
Unit GA-00-SZ-G0-RT-147
Innovation Hub, DIFC
Dubai, United Arab Emirates
License No: CL10409
Email: support@treema.ai
Website: https://hq.treema.online/