Win the next booking.
Send offers to guests who already stayed, by WhatsApp and email, on the date you choose. A guest who liked your hotel is the cheapest booking you will ever get — unless they find you again through an OTA and you pay commission on someone you already know.
WhatsApp and email.
Send the same offer by WhatsApp, where it is read within minutes, or by email, where a longer seasonal offer has room to breathe. Guests who never open a hotel newsletter still open WhatsApp, and one channel costs you nothing to try against the other.
Pick the date.
A campaign sends at a date and time you choose, resolved in your property's own timezone — a Valentine's offer at 09:00 on the 14th, a winter-rates message the week the season turns. You prepare it when you have time and it goes out when it should, rather than at 11pm because that is when someone remembered.
Schedule
Delivery
Guests you already have.
Build the audience from your own guest list — pick guests from your PMS, add them directly or import a CSV — and every campaign is scoped to a property, so a group can run one offer per hotel without the lists ever mixing. The people who already stayed with you are a list you own outright, not an audience you rent from a booking site.
Offers that send themselves.
Campaigns run on the same guest data as your inbox and orders, so an offer is not a separate marketing tool bolted onto the side of the hotel.
WhatsApp & email
Reach guests on the channel they actually read. A seasonal offer sent by WhatsApp lands in minutes rather than sitting in a promotions tab.
Scheduled ahead
Set the date and time when you have a quiet moment, and the offer goes out then. Seasonal messages get prepared in advance instead of rushed on the day.
Timezone correct
Sends resolve in the property's own timezone, so a 10:00 offer arrives at 10:00 local and not in the middle of the night.
Pick your recipients
Choose guests straight from your PMS, add them by hand, or bring a list in by CSV — validated and de-duplicated either way. Guests who already stayed become an audience in minutes.
Per property
Every campaign belongs to one hotel, so a group runs a different offer at each property without the lists crossing.
A record of every send
The Log shows each run with how many messages were sent and how many failed. You can prove an offer went out instead of assuming it did.
Book them direct.
A guest who books through your campaign books with you. You are not paying a booking site to reintroduce you to somebody who already slept in your hotel.
Your guest data stays with the property. It is not an audience you rent, and it does not disappear when you change marketing tools.
One price per hotel, with no charge per message sent and no charge per contact stored.
Replies come back into Smart Inbox, so an answer to an offer is a conversation, not a dead no-reply address.
Common questions.
Which channels can campaigns use?
WhatsApp and email. WhatsApp messages are sent from your connected WhatsApp Business account and use a message template that WhatsApp approves before it can go out.
When does a campaign send?
At the date and time you pick, resolved in the property's own timezone, so a 09:00 offer arrives at 09:00 local. You can prepare it well in advance and it goes out on the day.
How do I build the audience?
Add recipients directly or import them from a CSV. Numbers are validated and duplicates removed, and the recipient count is shown before you activate.
Can I run different offers at different hotels?
Yes. Campaigns are scoped to a property, so each hotel in a group has its own campaigns and its own recipients, and the lists never mix.
How do I know a campaign actually sent?
The Log tab records every run with the time it started, how many messages were sent and how many failed, so you can confirm delivery rather than assume it.
What happens when a guest replies?
The reply lands in your Smart Inbox with every other guest conversation, where it can be assigned and answered like any other message.
See it on your hotel.
Book a 30-minute demo and we will set up your first campaign on your property. Or start free and build it yourself.