One inbox for guests.
Email, WhatsApp, Instagram, Messenger and web chat all arrive in the same place, and your reply goes back out on the channel the guest used. Use it so a message sent to the hotel's Instagram at midnight is not found three days later by whoever happens to open the app.
Every channel.
Connect email, WhatsApp, Instagram, Facebook Messenger and web chat once, and every message lands in the same queue with the channel marked on the thread. Your reply is delivered back on the channel the guest wrote from, so nobody has to remember which app a conversation started in.
Every chat has an owner.
A conversation is picked up with Assign to me, handed to a colleague with Assign to…, or put back in the Unassigned queue, and it always shows who is on it. Two receptionists stop answering the same guest with two different answers, and at the end of a shift the next person can see exactly which chats are still theirs to finish.
Know who is writing.
Every thread carries the guest beside it — their reservations, tasks, orders and notes, plus the channel and contact details. Your receptionist answers a question about a booking without opening the PMS in another tab and keeping the guest waiting.
tom.becker@guest.example · Email
No reservation found. Guest is likely a lead — confirm contact details and create a profile.
Nothing unanswered.
The inbox is built around the queue, not around a chat window. Every message has an owner and a state, so the question is never "did anyone reply to this?".
Queues & assignment
Work Assigned to me, Unassigned or All, and pick a conversation up so it belongs to one person. Two receptionists stop answering the same guest with two different answers.
Statuses
Move a thread through New, In progress, Waiting, Closed and Spam. At the end of a shift you can see what is genuinely still open, not just what is unread.
Tags & priority
Tag a thread as a booking, a service request or a complaint, and sort the queue by what matters. An urgent problem rises to the top instead of waiting behind twenty routine questions.
Search that finds people
Search by name, phone, email or reservation number. When a guest calls about "what we agreed on WhatsApp", you find the thread while they are still on the line.
Every property, one screen
Filter by property and channel, or watch the whole group at once. A cluster manager covers three hotels at 2am without logging into three systems.
Message becomes task
A request in a thread becomes a tracked task for the right department. "The sink is leaking" turns into work for maintenance instead of a promise in a chat.
Built for hotels.
A conversation is assigned to one person and carries a status. Nothing sits unanswered because everyone assumed a colleague had picked it up.
A message becomes a task, an order or a note on the guest, in the same system your team already runs. The conversation does not end at the reply.
One price per hotel, with no charge per room and no charge per user. Adding a night receptionist does not increase the bill.
It runs on the phone your team already carries, and sits on top of the PMS you already use. Asking guests how the stay is going is Feedback.
Common questions.
Which channels can I connect?
Email, WhatsApp, Instagram, Facebook Messenger and web chat. You connect them once under Settings → Integrations, and messages appear in the inbox from then on.
Does my reply go back on the same channel?
Yes. If a guest wrote by email, your reply is delivered by email; if they wrote on WhatsApp, it goes back on WhatsApp. Your team works in one place and the guest never notices a change.
How does the team avoid replying twice to the same guest?
Conversations are assigned. Work the Unassigned queue, pick one up with Assign to me, reply, then set it to Closed — so every thread has one owner and a clear state.
Can I run several properties from one inbox?
Yes. Filter by property and channel, or view the whole group together — useful for a cluster manager or an overnight team covering more than one hotel.
What happens to the history when a staff member leaves?
It stays with the hotel. Conversations belong to the property, not to a personal phone or a personal Instagram login.
See it on your hotel.
Book a 30-minute demo and we will connect one channel to your property. Or start free and connect it yourself.