Guest Suite
The whole guest journey.
Your guest side runs in one system — your service page, your inbox, your campaigns and your offers. Use it so nothing sits on a personal phone and no guest is answered twice.
01Build your service page
See how hotel services page works
Hotel services page
One page where guests order the extras you already offer.
What it does
- Upgrades & check-inSell room upgrades and late checkout, and take early check-in as a request.
- Spa & wellnessSell treatments, day passes and gym or pool access.
- Tours & transfersSell airport transfers, tours and experiences.
- Dining & in-roomSell breakfast, set menus and in-room treats.
- Special occasionsSell birthday, anniversary and honeymoon packages.
- Parking, pets & extrasSell parking, pet fees and extra beds.
Where hotels use it
- Early check-in asked for the night before
- A spa slot booked from the room
- An airport transfer added after booking
- Parking paid before the car arrives
- A honeymoon package chosen by the guest
02Connect your channels
See how guest communication works
Guest communication
Every channel a guest writes on, in one queue, answered by one person.
What it does
- Queues & assignmentWork Assigned to me, Unassigned or All, and pick a conversation up so it belongs to one person.
- StatusesMove a thread through New, In progress, Waiting, Closed and Spam.
- Tags & priorityTag a thread as a booking, a service request or a complaint, and sort the queue by what matters.
- Search that finds peopleSearch by name, phone, email or reservation number.
- Every property, one screenFilter by property and channel, or watch the whole group at once.
- Message becomes taskA request in a thread becomes a tracked task for the right department.
Where hotels use it
- A guest who writes on WhatsApp, not email
- A booking question at 23:00 with one person on the desk
- Two colleagues answering the same guest
- Finding what was promised to a guest last week
- Reading every property from one screen
03Set up your outbox
See how guest journey campaigns work
Guest journey campaigns
Welcome, pre-arrival, in-stay and after checkout — each on the day the reservation sets.
What it does
- Welcome on bookingThe guest hears from you as soon as the reservation lands, with your details and how to reach the hotel.
- Before arrivalA note a few days out with arrival times, directions and the extras they can add.
- In-stay check-inPartway through the stay you ask how it is going, while there is still time to fix whatever they mention.
- Straight to the right teamA complaint becomes a task for housekeeping, maintenance or the front desk, with an owner and a room.
- After checkoutGuests who had a good stay are invited to leave a review or join your loyalty programme.
- Driven by the reservationThe PMS decides who gets which message and on what day, so nobody builds a list by hand or remembers to press send.
Where hotels use it
- A welcome sent the moment the booking lands
- Arrival times and directions a few days out
- A check-in on day two, while it can still be fixed
- A review invite after a good stay
- A loyalty invite for a guest who came back
04Send promo after the stay
See how promo after checkout works
Promo after checkout
Bring past guests back directly, on the channel they read.
What it does
- Pick your recipientsChoose guests straight from your PMS, add them by hand, or bring a list in by CSV — validated and de-duplicated either way.
- WhatsApp & emailReach guests on the channel they actually read.
- Scheduled aheadSet the date and time when you have a quiet moment, and the offer goes out then.
- Timezone correctSends resolve in the property's own timezone, so a 10:00 offer arrives at 10:00 local and not in the middle of the night.
- Per propertyEvery campaign belongs to one hotel, so a group runs a different offer at each property without the lists crossing.
- A record of every sendThe Log shows each run with how many messages were sent and how many failed.
Where hotels use it
- A winter rate sent to last winter’s guests
- A spa offer to the guests who ordered spa
- A city-break offer at one property only
- A returning-guest rate sent on WhatsApp
- An imported list from an old system
Hospitality is a people business.
Meet our team to talk through what running Treema at your hotel would look like.